Terms of service

Last Updated: October 7, 2026

These Terms of Service (these "Terms") are a binding legal contract between you and Tidewell ("Tidewell," "we," "us," "our") and govern your access to and use of trytidewell.com (the "Site") and any Products, Subscriptions, content and services we make available through the Site (together, the "Service"). By creating an Account, placing an order, starting a Subscription, signing up for our emails, or otherwise using the Site or the Service, you agree to be bound by these Terms and by our Privacy Policy, Refund Policy, Shipping Policy and Subscription & Cancellation Policy (each as posted on the Site and incorporated into these Terms by reference). If you do not agree, do not use the Site or place an order.

SECTION 1 - IMPORTANT NOTICE ABOUT YOUR LEGAL RIGHTS

By using this Site or placing an order, you agree to mandatory binding individual arbitration, waive class actions and the right to a jury trial, accept a $500 limitation of liability, and have one (1) year to bring any claim. See Section 18 (Limitation of Liability), Section 21 (Time to File Claims) and Sections 22–25 (Arbitration and Waivers). You may opt out of the arbitration agreement within thirty (30) days of first agreeing to these Terms by emailing tidewellsupport@gmail.com, as described in Section 22.

SECTION 2 - DEFINITIONS

"Account" means your registered customer account on the Site.
"Product(s)" means the dietary supplement products and related goods we sell through the Site.
"Service" means the Site, the e-commerce platform, the Subscription program and any related services we provide.
"Subscription" means a recurring purchase of one or more Products that automatically renews until cancelled.
"Site" means trytidewell.com and any subdomains we operate.
"You" and "your" mean the person agreeing to these Terms.

SECTION 3 - ELIGIBILITY

You must be at least eighteen (18) years old to use the Site, create an Account, place an order or start a Subscription. By using the Site or placing an order, you represent that (a) you are at least 18 years old, (b) you have the legal capacity to enter into a binding contract, and (c) your shipping address is located in the United States. We currently ship only to addresses in the United States. Orders placed for delivery outside our supported shipping area may be cancelled and refunded.

SECTION 4 - ACCOUNT SECURITY

If you create an Account, you are responsible for (a) keeping your login credentials confidential, (b) all activity under your Account, (c) promptly notifying us at tidewellsupport@gmail.com of any unauthorized use, and (d) keeping your contact, billing and shipping information current and accurate. We may lock, suspend or terminate any Account we reasonably believe has been compromised or used in violation of these Terms or for fraud. We are not liable for loss arising from your failure to safeguard your credentials.

SECTION 5 - GENERAL CONDITIONS

We may refuse service, cancel orders, limit quantities per person or household, suspend Accounts or restrict access to the Site where we reasonably determine that activity (a) is fraudulent or shows fraud signals, (b) appears intended for resale, (c) constitutes Account abuse or refund-policy abuse (including a pattern of repeated refund requests, disputed deliveries or chargebacks), (d) involves unauthorized access to any Account or system, (e) originates from a sanctioned person or jurisdiction, or (f) otherwise violates these Terms or applicable law.

You understand that your content (excluding payment-card information) may be transferred unencrypted over various networks. Payment-card information is encrypted in transit by our payment processors. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

SECTION 6 - ACCURACY OF INFORMATION; RESEARCH REFERENCES

Information on the Site (other than express statements in Product descriptions and our posted policies) is provided for general informational purposes only. We may modify the Site or its content at any time without notice.

Where the Site or our advertising references scientific studies or research, those references describe research on the ingredients used in our Products (such as sea buckthorn oil) and not clinical trials on Tidewell finished Products. Ingredient research is provided for informational purposes only and does not establish that any Tidewell Product will achieve any particular outcome.

SECTION 7 - NO MEDICAL ADVICE; FDA / DSHEA DISCLAIMER

The information on the Site, in Product descriptions and in our communications is for general informational purposes only and is not medical advice, a diagnosis, or a substitute for the advice of a qualified healthcare provider.

THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

Consult your healthcare provider before using any Product, especially if you are pregnant, nursing, taking any medication, have a medical condition, or are scheduled for surgery. Discontinue use and seek medical attention if you experience an adverse reaction. Individual results vary, and we do not guarantee any particular outcome. Testimonials and reviews reflect the experiences of individual users and are not necessarily representative of all users.

SECTION 8 - PRODUCTS; VARIATION; RECALL

Because our Products are made from natural ingredients and produced in batches, softgel color, fill and packaging may vary slightly from batch to batch without affecting the safety of the Product or its compliance with its label. Product images on the Site are illustrative. We may update Product labels, ingredient sourcing, manufacturing facility or formulation from time to time, consistent with applicable law. Each Product bears a best-by or expiration date on its label. Store Products at room temperature, away from heat, humidity and direct sunlight, and out of reach of children and pets.

If we determine that a batch of a Product may pose a safety risk, we may conduct a voluntary recall and will notify affected customers by email and on the Site. Quantities are limited; we may limit, allocate or decline orders.

SECTION 9 - PRICING; ORDER ACCEPTANCE; BILLING

(a) Pricing. Prices and Product descriptions may change at any time, except that once your single-purchase order is accepted, the price for that order is locked. For active Subscriptions, see Section 10.

(b) Pricing errors. If we discover a pricing or typographical error after you place an order but before it ships, we may contact you to confirm the correct price or cancel the order and refund your payment. We are not obligated to honor a price that results from an obvious error.

(c) Order acceptance. Placing an order is an offer to purchase. We may accept or decline it in our reasonable discretion. If we decline an order after charging you, we will refund the charge to your original payment method.

(d) Payment. All charges are in U.S. Dollars. By placing an order or starting a Subscription, you authorize us and our payment processors to charge your payment method for all amounts due, including applicable taxes and shipping.

(e) Account updater. We and our payment providers may receive updated card information (such as a new card number or expiration date) from your card issuer through card-network account-updater services. To opt out, contact your card issuer.

(f) Chargebacks. If you believe a charge is incorrect, please contact us first at tidewellsupport@gmail.com so we can resolve it. If you file a chargeback for a charge we believe is valid, we may dispute it using order, shipping and communication records, suspend your Account and any active Subscription pending resolution, and decline future orders.

SECTION 10 - SUBSCRIPTION PROGRAM (AUTO-RENEWAL)

Auto-renewal. When you choose a Subscription, it will AUTOMATICALLY RENEW UNTIL YOU CANCEL. You authorize us and our payment processors to charge your payment method on file for each renewal, including applicable taxes and shipping, at the then-current Subscription price, until you cancel.

Cadence. Subscriptions renew on the schedule shown at checkout for the option you selected. The renewal schedule and price for your Subscription are also shown in your order confirmation.

How to cancel. You may cancel at any time, without fee or penalty, (a) online through the Manage Subscription link at https://shopify.com/76575670512/account/pages/7c4a25d5-0da8-4259-bf5f-40ed6112e4d6 (also in the footer of the Site and in your subscription emails), or (b) by emailing tidewellsupport@gmail.com with "CANCEL SUBSCRIPTION" in the subject line from the email address on your Subscription. We will never require you to call us to cancel.

When cancellation takes effect. Cancellations received before your next renewal date take effect before that renewal is charged. Cancellation does not reverse a renewal that has already been charged; refunds for charged orders are governed by the Refund Policy.

Price changes. We will email you at least seven (7) days before any change to your Subscription's price, billing frequency or material terms takes effect. You may cancel before the change takes effect.

Failed payments. If a renewal charge fails, we may retry it over a reasonable period. If we cannot collect payment, we may pause or cancel your Subscription and will ask you to update your payment method.

Pause and skip. You may skip a shipment or pause your Subscription through the Manage Subscription link or by emailing us before your next renewal date.

Refunds. Your first order is covered by our 90-Day Money-Back Guarantee (Section 13). Renewal orders are covered by the limited refund terms in the Refund Policy. Additional terms are in our Subscription & Cancellation Policy.

SECTION 11 - PERSONAL USE; NO RESALE

Products you purchase from us are for your personal, non-commercial use. You will not resell, redistribute, repackage or relabel any Product. Products purchased from anyone other than Tidewell through the Site are not eligible for refund, replacement or our money-back guarantee. We may limit or decline orders that appear to be placed by resellers.

SECTION 12 - SHIPPING; TITLE; RISK OF LOSS

We ship Products to addresses in the United States. Orders ship internationally and clear customs before delivery; most orders arrive within 2–5 weeks of purchase. See the Shipping Policy for processing times, delivery estimates and procedures.

You are responsible for providing a complete and accurate shipping address. We are not responsible for non-delivery or reshipment costs caused by an inaccurate address, refused delivery or an unclaimed package. Once an order is placed, we cannot change the shipping address.

Title and risk of loss pass to you when we deliver the Products to the carrier. Notwithstanding this, where a package is genuinely lost in transit, we will, as a goodwill commitment, work with you to replace or refund it as described in the Shipping Policy and Refund Policy.

SECTION 13 - REFUNDS; 90-DAY MONEY-BACK GUARANTEE

We offer a 90-day money-back guarantee on your first order, limited to one (1) refund per customer or household. The 90-day window runs from the delivery date of that order, and you do not need to return the Product. Subscription renewal orders and repeat orders are covered by the limited refund terms in the Refund Policy, which is incorporated by reference and governs eligibility, procedures, timelines and exclusions.

SECTION 14 - REVIEWS AND SUBMISSIONS

When you submit reviews, photos, videos, testimonials, comments or feedback ("Submissions"), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable and transferable license to use, copy, modify, publish, display and distribute your Submission in any media in connection with the marketing and operation of Tidewell, including the right to use your name, handle, image and likeness. You represent that (a) you own the rights to your Submission, (b) it is truthful and lawful and does not infringe anyone's rights, (c) it does not contain disease claims or present your results as typical, (d) you will disclose any material connection with us (such as free Product, payment or a discount), consistent with the FTC Endorsement Guides, and (e) you are at least 18. We may edit, decline or remove any Submission.

SECTION 15 - PRIVACY

Your submission of personal information through the Site is governed by our Privacy Policy, which is incorporated into these Terms by reference.

SECTION 16 - PROHIBITED USES

You may not use the Site or the Service (a) for any unlawful purpose, (b) to infringe our or anyone's intellectual property, (c) to harass, abuse or defame anyone, (d) to submit false information, (e) to transmit viruses or malicious code, (f) to use bots, scrapers or automated means to access the Site or place orders, (g) to purchase Products for resale, (h) to reverse-engineer the Site, or (i) to circumvent any security feature. We may terminate your access and any active Subscription for violating these prohibitions.

SECTION 17 - DISCLAIMER OF WARRANTIES

Except as expressly stated in these Terms and in the Refund Policy (including the 90-Day Money-Back Guarantee), the Site, the Service and the Products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Products will achieve any particular result. Nothing in this section limits any express statement in our Refund Policy, any right you have under applicable law that cannot be disclaimed, or our liability for personal injury caused by our gross negligence or willful misconduct. Some states do not allow the disclaimer of implied warranties, in which case this disclaimer applies only to the extent permitted.

SECTION 18 - LIMITATION OF LIABILITY — $500 CAP

To the fullest extent permitted by law, Tidewell and its owners, affiliates, employees, agents and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising out of these Terms, the Site, the Service, any Subscription or any Product. Our total liability will not exceed the greater of (i) the amount you paid us for the Product(s) giving rise to the claim, or (ii) five hundred U.S. dollars (US$500). These limits do not apply to liability for fraud, for personal injury or death caused by our gross negligence or willful misconduct, or any liability that cannot be limited by law. Some states do not allow these limitations, in which case they apply only to the extent permitted.

NEW JERSEY RESIDENTS: Nothing in these Terms is intended to violate any clearly established legal right under the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act (N.J.S.A. 56:12-15 et seq.). Any provision found inconsistent with such rights will not apply to New Jersey residents.

SECTION 19 - INDEMNIFICATION

You agree to defend, indemnify and hold harmless Tidewell and its owners, affiliates, employees, agents and suppliers from any claims, losses, damages and expenses (including reasonable attorneys' fees) arising from (a) your breach of these Terms or our policies, (b) your violation of any law or third-party right, (c) your Submissions, (d) your misuse of the Site, the Service or any Product, or (e) your fraud or intentional misconduct. This section does not require you to indemnify us for our own gross negligence, willful misconduct or fraud.

SECTION 20 - FORCE MAJEURE

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, pandemics, labor disputes, supply-chain disruptions, government actions, war, internet or payment-system failures, carrier delays, lost shipments and customs delays. For Subscriptions, we may pause shipments for the duration of such an event without liability.

SECTION 21 - TIME TO FILE CLAIMS

To the fullest extent permitted by law, any claim arising out of these Terms, the Site, the Service, any Subscription or any Product must be brought within one (1) year after it arises, or it is permanently barred. This does not apply where prohibited by your state's law. NEW JERSEY RESIDENTS: this section does not modify your rights under N.J.S.A. 56:12-15 et seq.

SECTION 22 - MANDATORY BINDING ARBITRATION

Please read this section carefully. It affects your legal rights, including your right to sue in court and to a jury trial.

Scope. Any dispute arising out of or relating to these Terms, our policies, the Site, the Service, any Subscription or any Product (a "Dispute") will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. This section is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16.

Notice and informal resolution. Before starting arbitration, the party bringing the Dispute must send a written Notice of Dispute (by email to tidewellsupport@gmail.com for notices to us) including the claimant's name, address and email, a description of the claim and the relief sought. The parties will try in good faith to resolve the Dispute for thirty (30) days before either may start arbitration. This period pauses the time limit in Section 21.

Procedure. Arbitration will be conducted by a single arbitrator under the AAA Consumer Rules, in the county where you live or by video conference, at your election. The award is final and binding, and judgment may be entered in any court of competent jurisdiction.

Fees. Each party pays its own attorneys' fees except as provided by the AAA Consumer Rules and applicable law. We will pay the AAA filing, administrative and arbitrator fees that the AAA Consumer Rules require us to pay.

Exceptions. Either party may (a) bring an individual action in small-claims court, (b) seek temporary injunctive relief in court pending arbitration, and (c) we may bring intellectual-property claims in court.

30-day opt-out. You may opt out of this Section 22 within thirty (30) days of first agreeing to these Terms by emailing tidewellsupport@gmail.com with your full name, the email on your order or Account, your order number (if any), and a clear statement that you wish to opt out of arbitration.

SECTION 23 - CLASS ACTION WAIVER

You and Tidewell may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective or representative proceeding. If a court finds this waiver unenforceable as to a particular claim, that claim alone will be severed from arbitration and litigated in the courts described in Section 26.

SECTION 24 - MASS ACTION PROCEDURES

If twenty-five (25) or more similar arbitration demands are filed within one hundred eighty (180) days by the same or coordinated counsel, the demands will be administered in batches, one batch at a time, with time limits paused for claims not yet reached.

SECTION 25 - JURY TRIAL WAIVER

To the fullest extent permitted by law, you and Tidewell each waive any right to a jury trial in any action arising out of these Terms, the Site, the Service, any Subscription or any Product.

SECTION 26 - GOVERNING LAW AND VENUE

Except as governed by the Federal Arbitration Act, these Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws principles. Any claim not subject to arbitration will be brought exclusively in the state or federal courts located in Pennsylvania, and both parties consent to the jurisdiction of those courts, except that either party may bring an individual action in small-claims court.

SECTION 27 - SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the fullest extent permitted and the rest of these Terms will remain in effect.

SECTION 28 - TERMINATION; SURVIVAL

These Terms remain in effect until terminated. You may terminate by stopping use of the Site and cancelling any active Subscription. We may suspend or terminate your access at any time if we reasonably determine you have breached these Terms or engaged in fraud or abuse. Your obligation to pay for accepted orders, and Sections 11, 14, 17–26 and 29, survive termination.

SECTION 29 - ENTIRE AGREEMENT; ELECTRONIC COMMUNICATIONS

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and Subscription & Cancellation Policy, are the entire agreement between you and Tidewell and supersede any prior agreements. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign them, including in connection with a sale or merger of our business. You consent to receive communications from us electronically, and agree that electronic communications satisfy any requirement that they be in writing.

SECTION 30 - CHANGES TO THESE TERMS

We may update these Terms from time to time. For material changes affecting active Subscriptions, liability or dispute resolution, we will give reasonable advance notice by email and on the Site before the changes take effect. Continued use of the Site or an active Subscription after the effective date means you accept the updated Terms. You may cancel your Subscription before the effective date if you do not agree. Changes do not apply to claims that have already arisen.

SECTION 31 - CONTACT

Questions, notices, Notices of Dispute, arbitration opt-outs and privacy requests may be sent to:

Tidewell
Email: tidewellsupport@gmail.com

We respond within 2 business days. We will never require you to call us to cancel, request a refund or resolve a routine support matter.