Shipping policy

Last updated: October 7, 2026

SECTION 1 - WHERE WE SHIP

We currently ship to addresses in the United States.

SECTION 2 - PROCESSING TIME

Orders are processed within 1–3 business days of purchase, excluding weekends and holidays.

SECTION 3 - DELIVERY TIME

Orders ship internationally and clear customs before delivery. Most orders arrive within 2–5 weeks of purchase. Delivery times are estimates and may vary due to customs, carrier delays or holidays. Tracking may not update for several days while a package is in transit between countries.

SECTION 4 - SHIPPING COSTS

- 2 or more bottles: free shipping
- 1 bottle: $4.95

Subscription renewal orders follow the same shipping rates.

SECTION 5 - TRACKING

You will receive a tracking number by email when your order ships. Orders with more than one bottle may ship in separate packages and arrive on different days.

SECTION 6 - ADDRESS ACCURACY

Please make sure your shipping address is correct at checkout. Once an order has shipped, we cannot change the delivery address.

SECTION 7 - LOST, DELAYED OR MISSING ORDERS

If your order has not arrived within 45 days of purchase, or tracking shows delivered but you cannot find it, see our Refund Policy or email tidewellsupport@gmail.com.

SECTION 8 - DAMAGED PACKAGES

If your order arrives damaged, email us within 14 days of delivery with your order number and a photo. We will send a replacement or issue a refund.

SECTION 9 - CHANGES TO THIS POLICY

We may update this policy from time to time. The version posted on this page applies to orders placed after the "Last updated" date.

SECTION 10 - CONTACT

Email: tidewellsupport@gmail.com