Cancellation policy

Last updated: October 7, 2026

SECTION 1 - AUTO-RENEWAL DISCLOSURE

YOUR TIDEWELL SUBSCRIPTION WILL AUTOMATICALLY RENEW UNTIL YOU CANCEL. BY ENROLLING, YOU AUTHORIZE US TO CHARGE THE PAYMENT METHOD YOU PROVIDED AT CHECKOUT, ON A RECURRING BASIS, AT THE SUBSCRIPTION PRICE SHOWN AT CHECKOUT (PLUS ANY APPLICABLE TAXES AND SHIPPING), UNTIL YOU CANCEL.

BILLING FREQUENCY: AS SHOWN AT CHECKOUT FOR THE OPTION YOU SELECT, AND IN YOUR ORDER CONFIRMATION.

YOU MAY CANCEL AT ANY TIME, FOR ANY REASON, ONLINE OR BY EMAIL. NO PHONE CALL IS REQUIRED.

SECTION 2 - PLAIN-ENGLISH SUMMARY

- Your subscription renews automatically on the schedule shown at checkout until you cancel.
- You pay the subscription price shown at checkout for the option you chose.
- You can skip, pause or cancel anytime. No minimum number of orders and no cancellation fee.
- Cancel before your next renewal date and you will not be charged again.

SECTION 3 - HOW TO CANCEL

You can cancel in either of two ways:
1. Self-serve: use the "Manage Subscription" link at https://shopify.com/76575670512/account/pages/7c4a25d5-0da8-4259-bf5f-40ed6112e4d6 (also in the footer of our website and in your order emails) and select "Cancel subscription."
2. Email: send an email to tidewellsupport@gmail.com from the email address on your subscription, with the subject line "CANCEL SUBSCRIPTION."

Cancellation stops all future renewals. Cancellations received before your next renewal date take effect before that renewal is charged.

SECTION 4 - SKIP, PAUSE AND CHANGES

You can skip a shipment, pause your subscription, or change your renewal date through the Manage Subscription link or by emailing us.

SECTION 5 - FAILED PAYMENTS

If a renewal charge fails, we may retry the charge and will email you to update your payment method. If we cannot collect payment, your subscription may be paused or cancelled.

SECTION 6 - PRICE CHANGES

If the price of your subscription changes, we will email you before the new price applies to your next renewal. You can cancel before then.

SECTION 7 - REFUNDS

Your first subscription order is covered by our 90-Day Money-Back Guarantee. Renewal orders can be refunded within 30 days of delivery. See our Refund Policy for details.

SECTION 8 - CONTACT

Email: tidewellsupport@gmail.com