Refund policy
Last updated: October 7, 2026
In this Refund Policy, "Tidewell," "we," "us," and "our" refer to Tidewell, the operator of trytidewell.com. If you have any questions, email us at tidewellsupport@gmail.com.
SECTION 1 - 90-DAY MONEY-BACK GUARANTEE (FIRST ORDER)
If you are not satisfied with Tidewell, email us within 90 days of receiving your first order and we will refund the cost of the product.
- The 90-day window begins on the date your order is delivered, based on carrier tracking.
- The guarantee applies to your first Tidewell order and is limited to one refund per customer or household.
- Opened bottles are fine. You do not need to return the product.
- Bundle orders (2 or 3 bottles) count as one first order. The refund covers the bundle.
- Shipping fees are not refunded, unless we made an error or the order was lost in transit.
- Subscription renewal orders are covered by Section 2.
SECTION 2 - SUBSCRIPTION RENEWAL ORDERS
Your first subscription order is covered by the 90-Day Money-Back Guarantee in Section 1. For renewal orders (the second shipment onward), you can request a refund within 30 days of the renewal's delivery date. You do not need to return the product.
Cancelling a subscription stops future charges. It does not refund a charge that has already happened. To cancel, see our Subscription & Cancellation Policy.
SECTION 3 - DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged or defective, or you receive the wrong item, email us within 14 days of delivery with your order number and a photo of the product. You can choose a free replacement or a full refund of the affected product. You do not need to return the item.
SECTION 4 - DELIVERED BUT MISSING
If tracking shows your order as delivered but you cannot find it, please check around your property and with neighbors or household members, and wait 48 hours, as carriers sometimes mark packages delivered early. If it still has not arrived, email us within 14 days of the delivery date and we will help resolve it.
SECTION 5 - LOST OR DELAYED ORDERS
Most orders arrive within 2–5 weeks of purchase. If your order has not arrived within 45 days of purchase, email us and we will reship it or issue a refund.
SECTION 6 - UNDELIVERABLE OR REFUSED PACKAGES
If a package cannot be delivered because of an incorrect address, or is refused or unclaimed, we will refund the product cost less the original shipping fee. Please make sure your shipping address is correct at checkout.
SECTION 7 - CHARGEBACKS
If you have a problem with your order, please contact us first at tidewellsupport@gmail.com. We can usually resolve it faster than a bank dispute. If a chargeback is filed, we may share order, delivery and communication records with the card issuer.
SECTION 8 - HOW TO REQUEST A REFUND
Email tidewellsupport@gmail.com from the email address used for your order, with the subject line "REFUND REQUEST" and your order number. We respond within 2 business days. Approved refunds are issued to your original payment method within 7 business days. Your bank may take an additional 3–10 business days to post the refund.
SECTION 9 - CHANGES TO THIS POLICY
We may update this policy from time to time. The version posted on this page applies to orders placed after the "Last updated" date.
SECTION 10 - CONTACT
Email: tidewellsupport@gmail.com